It is important that you understand how refunds and cancellations work on My Doctors App.

A. Requesting a refund: Given the nature of digital content, we do not generally offer a refund on a purchased subscription. If you would like to request a refund you should open a help request.

B. Assessment of refund requests: We will assess refund requests on their merits, at our discretion. There is generally no obligation to provide a refund in situations like the following:

• a). you have changed your mind about your subscription.
• b). you subscribed by mistake.
• c). you do not have sufficient expertise to use the Items made available.
• d). you ask for goodwill.
• e). you cancel your subscription before the end of the then current billing period, or.
• f). we made changes to the User Terms, unless those changes materially adversely affect your rights or your use of My Doctors App services and in which case we may provide a refund for any whole unused months remaining in your subscription period.
• h). we have suspended your access to My Doctors App in accordance with these User Terms.

C. Processing a refund: If we decide to issue a refund, this will generally be done using the same manner and payment method used to subscribe to My Doctors App. Any payment made to you will be made in the currency My Doctors App offered to you when you purchased your subscription, under the terms of the payment method, and you will be responsible for any currency conversion costs in accordance with section 30.

D. Disputes lodged with payment agents: If, as a Subscriber, you lodge a dispute with a Payment Processor (such as Paypal), this will result in a suspension of your My Doctors App subscription and your account until the dispute raised with the Payment Processor has been cancelled or resolved. Once a dispute has been lodged with a Payment Processor, resolving the related issues can become a complex process and means we cannot make payments or issue refunds out of your My Doctors App account.