Effective Date: 01-March-2025

ITTRP PVT LTD ("we") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our web and mobile platform ("https://mydoctorsapp.com/") for booking doctor appointments and making online payments.

By accessing or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect:

We collect the following types of information:

a. Personal Information: Full Name

• Full Name
• Contact Number
• Email Address
• Date of Birth
• Gender
• Medical history and health-related data (if applicable)

b. Booking Information

• Appointment details (doctor, date/time, purpose)
• Preferred consultation mode (in-person or teleconsultation)

c. Payment Information

• Transaction details
• Billing address
• UPI ID, bank/card details (handled via secure third-party payment gateways)

d. Device and Usage Information

• IP address
• Browser/device type
• Operating system
• Location (if permission granted)
• App usage statistics

2. How We Use Your Information

We use your information to:

• Book and manage doctor appointments
• Facilitate secure online payments
• Communicate appointment confirmations, reminders, and updates
• Provide customer support
• Improve our services and platform experience
• Ensure compliance with legal and regulatory requirements

3. Sharing of Information

We may share your information with:

• Doctors: For whom appointments are booked
• Payment Service Providers: To process transactions securely
• Third-party Service Providers: For hosting, analytics, customer support, etc.
• Legal Authorities: If required by law or to protect rights and safety
• We do not sell or rent your personal data to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

• End-to-end encryption of sensitive data
• Secure payment gateway integration (PCI-DSS compliant)
• Access control and audit logging

5. Data Retention

We retain your personal data only as long as necessary to provide services and fulfil legal obligations. You can request deletion of your data by contacting us.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccuracies in your data
• Withdraw consent (where processing is based on consent)
• Request deletion of your account/data
• Lodge a complaint with a data protection authority (if applicable)
• To exercise your rights, please contact us at: info@ittrp.com

7. Children’s Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve platform performance, remember user preferences, and track usage analytics. You may manage cookies through your browser settings.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

ITTRP PVT LTD
Email: info@ittrp.com